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Blocksi for Home Blocksi Router

Technical Support

Austin, TX, United States

Technical support engineer

Austin, TX

Job description

We are looking for a bright Technical Support Engineer to provide enterprise level technical support to our customers. This technician will provide support via phone, web, email, chat and other channels as required. A background in engineering or IT support is required.

Technical Support responsibilities include:

Logging the queries of customers with technical issues

Analysis of call logs in order to discover any underlying issues or trends.

Diagnose and solve software faults.

Test and evaluate new technology.

Respond to call-outs and customer support requests in a timely fashion.

Maintain professional customer service to clients.

Software installation and troubleshooting

Escalate customer issues through the proper channels.

Open and manage cases according to defined severities and case priorities

Keep open communication on all issues until resolved or turned over to another resource.

Qualifications:

At least a High school diploma or G.E.D.

Experience with solving computer-related technical problems

Good knowledge on how operating systems and software works.

Interpersonal skills as you will regularly be in contact with colleagues and/or customers.

The capacity to clearly explain a technical problem to a customer/colleague.

Logical thinking and attention to detail

Additional skills

Technical, yet customer-friendly demeanor

Interpersonal skills for interacting with team members

Available to work on an emergency basis

Benefits

401K

3 weeks paid time off

Medical, dental, & vision insurance

Life insurance and disability benefits